Privacy Policy

Last updated: September 23, 2026

LeadsZone ("we", "our", or "us") operates the LeadsZone AI Enabled CRM application and the website leadszone.ai. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect the following types of information:

Account Information: Name, email address, phone number, company name when you create an account.
Lead Data: Contact details of leads that you or your team add to the CRM, including names, phone numbers, email addresses, and custom fields.
Usage Data: App activity, call logs, login timestamps, device information, and IP addresses.
Communication Data: Call recordings (when enabled), WhatsApp messages, emails, and SMS sent through the platform.
Location Data: Approximate location (city/state) for analytics purposes, only when permitted by the user.

2. How We Use Your Information

To provide and maintain the CRM service
To manage your account and provide customer support
To enable calling, messaging, and email features
To generate reports and analytics for your team
To send important service notifications
To improve our products and user experience

3. Data Storage and Security

Your data is stored on secure AWS servers located in India (Mumbai region). We use industry-standard encryption for data in transit (TLS/SSL) and implement access controls to protect your information. Database backups are encrypted and stored securely.

4. Data Sharing

We do not sell your data to third parties. We may share data with:

Service Providers: TeleCMI (calling), Postmark (email), Meta/Facebook (lead ads), WhatsApp Cloud API — only as necessary to provide the service.
Legal Requirements: When required by law or to protect our rights.

5. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data
Withdraw consent at any time

To exercise these rights, contact us at support@leadszone.ai.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

7. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, contact us:

Email: support@leadszone.ai
Website: https://leadszone.ai